Chatbase pricing explained (2026): the real cost
verified 2026-05-31Real entry point for production support is the Standard plan at $120/mo (the tier that unlocks help desk, voice, telephony, API access and 4,000 credits). Pricing is metered by message credits, so heavy chat volume gets expensive fast: overage auto-recharge is $40 per 1,000 credits, extra agents are $300/agent/year, and removing Chatbase branding costs $1,188/year. Hobby ($32/mo) only includes 500 credits/mo, so it runs dry quickly under real traffic and pushes you up the tiers. Prices verified 2026-05-31 against chatbase.co. prices change often, verify live
The tiers
Monthly and annual. The unit you pay against, per plan.
| tier | monthly | annual | what's included | unit |
|---|---|---|---|---|
| Free | $0verify live | $0 | 50 message credits/mo, 1 agent, 1 seat, 400 KB training data, 0 AI Actions; agents deleted | per workspace |
| Hobby | $32verify live | $384 | 500 message credits/mo, unlimited agents, 2 seats, 10 MB training data, 5 AI Actions/agent | per workspace |
| Standard | $120verify live | $1440 | 4,000 message credits/mo, unlimited agents, 3 seats, 20 MB training data, 8 AI Actions/agent | per workspace |
| Pro | $400verify live | $4800 | 15,000 message credits/mo, unlimited agents, 5 seats, 40 MB training data, 12 AI Actions/agent | per workspace |
| Enterprise | Customverify live | n/a | Higher limits, custom roles, SSO, white-labeling, audit logs, priority support, CSM, SLAs, HIPAA eligibility | custom contract |
// pools and per-unit rates are volatile · verified 2026-05-31 · cells flagged verify live link to the live vendor page
Billing is message-credit metered, not flat: a single conversation can consume multiple credits (premium models burn up to 5 each), and once you exhaust the monthly allotment you auto-recharge at $40 per 1,000 credits, so cost scales with traffic rather than seats.
Billing is message-credit metered, not flat: a single conversation can consume multiple credits (premium models burn up to 5 each), and once you exhaust the monthly allotment you auto-recharge at $40 per 1,000 credits, so cost scales with traffic rather than seats. Voice, telephony, API access and outbound campaigns are gated behind the $120/mo Standard tier, and removing Chatbase branding is a separate $1,188/year add-on. Free-tier agents are deleted after a period of inactivity, so the $0 plan is for testing, not running anything live.
See live pricing on Chatbase →Worth it if
- You want to spin up an AI customer-support agent trained on your help docs and connect it to live channels (web, WhatsApp, voice) without writing code.
- Your usage stays inside the included allowance.
- You value No-code AI support chatbots over raw lowest cost.
Look elsewhere if
- Billing is message-credit metered, not flat: a single conversation can consume multiple credits (premium models burn up to 5 each), and once you exhaust the monthly allotment you auto-recharge at $40 per 1,000 credits, so cost scales with traffic rather than seats. Voice, telephony, API access and outbound campaigns are gated behind the $120/mo Standard tier, and removing Chatbase branding is a separate $1,188/year add-on. Free-tier agents are deleted after a period of inactivity, so the $0 plan is for testing, not running anything live.
- You're highly cost-sensitive at scale.
- A cheaper tool in the comparison covers your use case.
Ready to try Chatbase?
Start on the free tier (Yes. Free plan: $0/mo, 50 message credits/mo, 1 agent (agents get deleted on inactivity)), then size your plan with the numbers above.
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Questions
How much does Chatbase really cost?
Real entry point for production support is the Standard plan at $120/mo (the tier that unlocks help desk, voice, telephony, API access and 4,000 credits). Pricing is metered by message credits, so heavy chat volume gets expensive fast: overage auto-recharge is $40 per 1,000 credits, extra agents are $300/agent/year, and removing Chatbase branding costs $1,188/year. Hobby ($32/mo) only includes 500 credits/mo, so it runs dry quickly under real traffic and pushes you up the tiers.
Does Chatbase have a free tier?
Free tier: Yes. Free plan: $0/mo, 50 message credits/mo, 1 agent (agents get deleted on inactivity).
What's the catch with Chatbase's pricing?
Billing is message-credit metered, not flat: a single conversation can consume multiple credits (premium models burn up to 5 each), and once you exhaust the monthly allotment you auto-recharge at $40 per 1,000 credits, so cost scales with traffic rather than seats. Voice, telephony, API access and outbound campaigns are gated behind the $120/mo Standard tier, and removing Chatbase branding is a separate $1,188/year add-on. Free-tier agents are deleted after a period of inactivity, so the $0 plan is for testing, not running anything live.
Is Chatbase worth it?
Chatbase is worth it if you specifically need No-code AI support chatbots. That's where it beats the alternatives. Real entry point for production support is the Standard plan at $120/mo (the tier that unlocks help desk, voice, telephony, API access and 4,000 credits). Pricing is metered by message credits, so heavy chat volume gets expensive fast: overage auto-recharge is $40 per 1,000 credits, extra agents are $300/agent/year, and removing Chatbase branding costs $1,188/year. Hobby ($32/mo) only includes 500 credits/mo, so it runs dry quickly under real traffic and pushes you up the tiers. If your usage is high-volume or budget is the priority, a cheaper tool in the comparison will do the same work for less.