Cognigy pricing explained (2026): the real cost
verified 2026-06-02There is no public price card. Per Vendr's buyer data, Cognigy deals are six-figure annual contracts averaging about $115,000/year, with deals commonly starting above $300K/year. Billing is usage-based: a "billable conversation" covers up to 50 end-user inputs within 24 hours (every additional 50 inputs or each new 24-hour window starts another billable conversation), voice is billed on peak concurrent lines per day, and Knowledge AI is billed per knowledge query plus a hard cap on ingested knowledge chunks. So a mid-size deployment doing, say, 250,000 billable conversations a year plus voice and Knowledge AI add-ons lands roughly in that ~$100K-$300K/year band depending on channel mix and overages. Prices verified 2026-06-02 against cognigy.com. prices change often, verify live
The tiers
Monthly and annual. The unit you pay against, per plan.
| tier | monthly | annual | what's included | unit |
|---|---|---|---|---|
| Enterprise (custom) | Customverify live | n/a | Billable conversations + concurrent voice lines + Knowledge AI queries/chunks, negotiated per contract; public/private SaaS or on-prem | annual contract |
| Free trial | $0verify live | n/a | trial.cognigy.ai sandbox environment, no credit card; not for production | trial |
// pools and per-unit rates are volatile · verified 2026-06-02 · cells flagged verify live link to the live vendor page
"Billable conversations" are counted by end-user inputs, not sessions: one chat that exceeds 50 user messages (or runs past 24 hours) silently rolls into a second, third, etc.
"Billable conversations" are counted by end-user inputs, not sessions: one chat that exceeds 50 user messages (or runs past 24 hours) silently rolls into a second, third, etc. billable conversation, and voice (peak concurrent lines/day), Knowledge AI queries and knowledge chunks are all metered and overage-charged separately on top of the base contract.
See live pricing on Cognigy →Worth it if
- You are an enterprise contact-center team that needs a single platform to build, orchestrate and deploy AI chat and voice agents across many channels, with on-prem/private-cloud options and deep CCaaS integration, and you can commit to a six-figure annual contract.
- Your usage stays inside the included allowance.
- You value enterprise CX automation over raw lowest cost.
Look elsewhere if
- "Billable conversations" are counted by end-user inputs, not sessions: one chat that exceeds 50 user messages (or runs past 24 hours) silently rolls into a second, third, etc. billable conversation, and voice (peak concurrent lines/day), Knowledge AI queries and knowledge chunks are all metered and overage-charged separately on top of the base contract.
- You're highly cost-sensitive at scale.
- A cheaper tool in the comparison covers your use case.
Ready to try Cognigy?
Start on the free tier (No public free plan or self-serve paid tier; free trial environment at trial.cognigy.ai (no card). All production use is custom-quoted via sales/demo.), then size your plan with the numbers above.
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Questions
How much does Cognigy really cost?
There is no public price card. Per Vendr's buyer data, Cognigy deals are six-figure annual contracts averaging about $115,000/year, with deals commonly starting above $300K/year. Billing is usage-based: a "billable conversation" covers up to 50 end-user inputs within 24 hours (every additional 50 inputs or each new 24-hour window starts another billable conversation), voice is billed on peak concurrent lines per day, and Knowledge AI is billed per knowledge query plus a hard cap on ingested knowledge chunks. So a mid-size deployment doing, say, 250,000 billable conversations a year plus voice and Knowledge AI add-ons lands roughly in that ~$100K-$300K/year band depending on channel mix and overages.
Does Cognigy have a free tier?
Free tier: No public free plan or self-serve paid tier; free trial environment at trial.cognigy.ai (no card). All production use is custom-quoted via sales/demo..
What's the catch with Cognigy's pricing?
"Billable conversations" are counted by end-user inputs, not sessions: one chat that exceeds 50 user messages (or runs past 24 hours) silently rolls into a second, third, etc. billable conversation, and voice (peak concurrent lines/day), Knowledge AI queries and knowledge chunks are all metered and overage-charged separately on top of the base contract.
Is Cognigy worth it?
Cognigy is worth it if you specifically need enterprise CX automation. That's where it beats the alternatives. There is no public price card. Per Vendr's buyer data, Cognigy deals are six-figure annual contracts averaging about $115,000/year, with deals commonly starting above $300K/year. Billing is usage-based: a "billable conversation" covers up to 50 end-user inputs within 24 hours (every additional 50 inputs or each new 24-hour window starts another billable conversation), voice is billed on peak concurrent lines per day, and Knowledge AI is billed per knowledge query plus a hard cap on ingested knowledge chunks. So a mid-size deployment doing, say, 250,000 billable conversations a year plus voice and Knowledge AI add-ons lands roughly in that ~$100K-$300K/year band depending on channel mix and overages. If your usage is high-volume or budget is the priority, a cheaper tool in the comparison will do the same work for less.