Gladly pricing explained (2026): the real cost
verified 2026-06-02Gladly doesn't publish prices. At the reported ~$180/seat/mo Hero rate with the 10-seat minimum, a small team is ~$1,800/mo ($21,600/yr) before AI. Add ~5,000 AI-assisted conversations at the third-party-reported ~$0.60 each (~$3,000/mo) plus metered voice/SMS, and a realistic all-in cost is roughly $4,800+/mo (~$58k+/yr) for 10 heroes. Prices verified 2026-06-02 against gladly.ai. prices change often, verify live
The tiers
Monthly and annual. The unit you pay against, per plan.
| tier | monthly | annual | what's included | unit |
|---|---|---|---|---|
| Hero (Team) | ~$180/seatverify live | n/a | Core CX platform, unified timeline across email/chat/SMS/social/voice; reported 10-seat minimum (~$21,600/yr floor); annual billing | per seat/month, billed annually |
| Superhero | ~$210/seatverify live | n/a | Adds advanced routing, workforce management, premium support and more advanced AI; reported higher seat minimum | per seat/month, billed annually |
| Gladly AI (Sidekick) | ~$0.60verify live | n/a | Per AI-handled conversation (resolutions + assists outcome model); rate is a third-party estimate, not vendor-published | per conversation |
| Voice / SMS usage | ~$0.019–$0.062verify live | n/a | Metered telephony (per min) and SMS/MMS (per message) on top of seats and AI | per minute / per message |
// pools and per-unit rates are volatile · verified 2026-06-02 · cells flagged verify live link to the live vendor page
Two catches: there's a 10-seat minimum on the entry "Hero" plan (so the real floor is ~$1,800/mo, not the per-seat sticker), and AI is billed per conversation/resolution-and-assist on top of seats, with telephony and SMS metered separately, so the quoted seat price is far below true spend.
Two catches: there's a 10-seat minimum on the entry "Hero" plan (so the real floor is ~$1,800/mo, not the per-seat sticker), and AI is billed per conversation/resolution-and-assist on top of seats, with telephony and SMS metered separately, so the quoted seat price is far below true spend.
See live pricing on Gladly →Worth it if
- You're a mid-market or enterprise consumer brand that wants one customer timeline across every channel, plus AI that resolves and assists, and you can commit to annual contracts with a 10+ seat minimum.
- Your usage stays inside the included allowance.
- You value enterprise CX over raw lowest cost.
Look elsewhere if
- Two catches: there's a 10-seat minimum on the entry "Hero" plan (so the real floor is ~$1,800/mo, not the per-seat sticker), and AI is billed per conversation/resolution-and-assist on top of seats, with telephony and SMS metered separately, so the quoted seat price is far below true spend.
- You're highly cost-sensitive at scale.
- A cheaper tool in the comparison covers your use case.
Ready to try Gladly?
Start on the free tier (No free plan; demo only (no public self-serve trial)), then size your plan with the numbers above.
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Questions
How much does Gladly really cost?
Gladly doesn't publish prices. At the reported ~$180/seat/mo Hero rate with the 10-seat minimum, a small team is ~$1,800/mo ($21,600/yr) before AI. Add ~5,000 AI-assisted conversations at the third-party-reported ~$0.60 each (~$3,000/mo) plus metered voice/SMS, and a realistic all-in cost is roughly $4,800+/mo (~$58k+/yr) for 10 heroes.
Does Gladly have a free tier?
Free tier: No free plan; demo only (no public self-serve trial).
What's the catch with Gladly's pricing?
Two catches: there's a 10-seat minimum on the entry "Hero" plan (so the real floor is ~$1,800/mo, not the per-seat sticker), and AI is billed per conversation/resolution-and-assist on top of seats, with telephony and SMS metered separately, so the quoted seat price is far below true spend.
Is Gladly worth it?
Gladly is worth it if you specifically need enterprise CX. That's where it beats the alternatives. Gladly doesn't publish prices. At the reported ~$180/seat/mo Hero rate with the 10-seat minimum, a small team is ~$1,800/mo ($21,600/yr) before AI. Add ~5,000 AI-assisted conversations at the third-party-reported ~$0.60 each (~$3,000/mo) plus metered voice/SMS, and a realistic all-in cost is roughly $4,800+/mo (~$58k+/yr) for 10 heroes. If your usage is high-volume or budget is the priority, a cheaper tool in the comparison will do the same work for less.