CloudTalk review

★ 3.8/5

AI voice platform

CloudTalk is a cloud business calling and AI call-center platform for sales and support teams. The core product is a per-seat phone system with call routing, recording and analytics, layered with usage-priced AI Voice Agents (receptionist and specialist) and AI conversation-intelligence add-ons. You build a calling stack with seats first, then bolt on AI minutes.

Researched & verified by Dirr Research · scored by our rubric

Visit CloudTalk → last verified 2026-06-01

Affiliate link · how we make money

Best for sales and support calling. CloudTalk starts ~€19/user/mo on a per-seat + per-minute (AI voice agents usage-based) model. A real cost is seats plus minutes plus AI: e.g. 5 Expert seats at €49/mo (annual) is €245/mo, and an AI Receptionist from €99/mo for 200 minutes; usage past 10,000 AI minutes/mo bills €0.15/min on top.

Spec

pricing modelper-seat + per-minute (AI voice agents usage-based)
entry price~€19/user/moverify livedecode →
free tierNo free plan; 14-day trial (no card), incl. 50 AI Voice Agent minutessource →
self-hostNo
MCPNone
integrations35+ apps (HubSpot, Salesforce, Pipedrive, Zendesk)source →
API accessYes
affiliate25% lifetime recurring (up to 35%), 90-day cookie

The gotcha

the pricing catch

The headline per-user prices are the annual-billed rate; paying monthly costs ~30-40% more (Lite is €27 vs €19, Expert €69 vs €49). Expert also requires a 3-seat minimum, and AI Voice Agents, Power Dialer (€15/user) and AI Conversation Intelligence (€9/user) are all separate paid add-ons, not included minutes.

Decode the real cost →

Best for

  • You want a cloud phone system for your sales or support team and want to layer AI voice agents on top, priced per seat plus minutes.

source: cloudtalk.io/pricing →

CloudTalk pricing tiers

Prices move. Cells flagged verify link to the live vendor page.

Decode CloudTalk pricing →
tiermonthlyannualincludedunit
Lite €27 €19 Unlimited US/Canada calls, 250 outbound min to select countries, SMS, recording per user/mo
Starter €34 €25 500 domestic min (EU/UK) or unlimited US/Canada, Call Flow Designer, ACD per user/mo
Essential €39 €29 Unlimited US/Canada + unlimited EU domestic, IVR, skill-based routing, integrations per user/mo
Expert €69 €49 Power/Smart Dialer, VIP queues, WhatsApp, call monitoring; min 3 users per user/mo
AI Receptionist €99verify n/a From 200 AI Voice Agent minutes/mo (tiers up to 2,500 min) per mo + minutes
AI Specialist €349verify n/a From 1,000 AI Voice Agent minutes/mo (higher tiers €749/€1,249) per mo + minutes
Custom (AI overage) €0.15verify n/a Per-minute rate for AI usage above 10,000 min/mo per minute

// pools and per-unit rates are volatile · cells flagged verify link to the live vendor page

Compare CloudTalk with…

cloudtalk pricing decoded→ cloudtalk alternatives→ best ai voice agents→

Questions

How much does CloudTalk cost?

CloudTalk starts from ~€19/user/mo. A real cost is seats plus minutes plus AI: e.g. 5 Expert seats at €49/mo (annual) is €245/mo, and an AI Receptionist from €99/mo for 200 minutes; usage past 10,000 AI minutes/mo bills €0.15/min on top.

Can you self-host CloudTalk?

No, CloudTalk is cloud-only.

Does CloudTalk support MCP?

CloudTalk supports MCP as None, so it works with assistants like Claude and ChatGPT.

What's the catch with CloudTalk's pricing?

The headline per-user prices are the annual-billed rate; paying monthly costs ~30-40% more (Lite is €27 vs €19, Expert €69 vs €49). Expert also requires a 3-seat minimum, and AI Voice Agents, Power Dialer (€15/user) and AI Conversation Intelligence (€9/user) are all separate paid add-ons, not included minutes.