Tidio Lyro review
★ 4.1/5AI support agent
AI customer service agent ("the AI agent customers want to talk to") that resolves support questions using your own help content and knowledge base, with a claimed 67% average automation rate. Lyro Actions let it perform autonomous tasks like checking order status, starting returns, updating accounts, and qualifying leads, and it can connect to your CRM, billing, or database over MCP.
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Best for Ecommerce + SMB customer support automation. Tidio Lyro starts $32.50/mo (Lyro AI add-on, 50 conversations/mo on annual billing) on a freemium SaaS + usage-based Lyro AI conversation add-on model. The cheapest way to get the AI agent is the standalone Lyro add-on at $32.50/mo on annual billing (about $39/mo monthly) for ~50 conversations, roughly $0.50 per Lyro conversation. Inside the suite, Free and Starter only give a one-off 50-conversation Lyro sample; you need Growth ($49.17/mo) or higher to buy recurring Lyro volume (50 to 1,000/mo). Real-world cost scales with conversation volume, not seats, so a store doing a few hundred AI chats a month lands closer to $80 to $150/mo once the add-on tier is sized up. Enterprise Plus starts at $749/mo and is custom-quoted from there.
Spec
The gotcha
"Conversations" is the billing unit and it is easy to misread. The Free and Starter plans only include a one-time, lifetime allotment of 50 Lyro AI conversations, not 50 per month, so the AI stops once it is used up unless you upgrade to Growth+ or buy the Lyro add-on. Lyro Connect (attaching Lyro to Zendesk, Intercom, or Salesforce) and the strongest action and MCP capabilities are gated to the higher Plus tier, which starts at $749/mo.
Decode the real cost →Best for
- You want a no-code AI support agent that learns from your existing help content, deflects up to ~67% of ecommerce and SaaS support tickets, and can take real actions like checking order status or qualifying leads, ideally bolted onto your existing live chat or a helpdesk like Zendesk.
source: tidio.com/pricing →
Tidio Lyro pricing tiers
Prices move. Cells flagged verify link to the live vendor page.
| tier | monthly | annual | included | unit |
|---|---|---|---|---|
| Free | $0verify | $0 | 50 billable conversations/mo, 10 seats, 50 Lyro AI conversations (one-off lifetime), 100 Flows visitors/mo | per account |
| Starter | $24.17verify | $290.04 | 100 billable conversations/mo, 10 seats, 50 Lyro AI conversations (one-off), 100 Flows visitors/mo | per account |
| Growth | $49.17verify | $590.04 | Up to 2,000 conversations/mo, 10 seats, customizable 50-1,000 Lyro AI conversations/mo, up to 100,000 Flows visitors/mo | per account |
| Lyro AI Agent add-on | $32.50verify | n/a | From 50 Lyro AI conversations/mo; ~$0.50 per Lyro conversation; can attach to third-party helpdesks like Zendesk and Salesforce | per Lyro conversation |
| Plus | $749verify | n/a | Custom conversations/seats/Lyro volume, dedicated success manager, custom branding, departments, multiproject support, ticketing automations, and OpenAPI access | per account |
// pools and per-unit rates are volatile · cells flagged verify link to the live vendor page
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Questions
How much does Tidio Lyro cost?
Tidio Lyro starts $32.50/mo (Lyro AI add-on, from 50 conversations/mo on annual billing). The cheapest way to get the AI agent is the standalone Lyro add-on at $32.50/mo on annual billing (about $39/mo monthly) for ~50 conversations, roughly $0.50 per Lyro conversation. Inside the suite, Free and Starter only give a one-off 50-conversation Lyro sample; you need Growth ($49.17/mo) or higher to buy recurring Lyro volume (50 to 1,000/mo). Real-world cost scales with conversation volume, not seats, so a store doing a few hundred AI chats a month lands closer to $80 to $150/mo once the add-on tier is sized up. Enterprise Plus starts at $749/mo and is custom-quoted from there.
Can you self-host Tidio Lyro?
No, Tidio Lyro is cloud-only.
Does Tidio Lyro support MCP?
Tidio Lyro supports MCP as Client, so it works with assistants like Claude and ChatGPT.
What's the catch with Tidio Lyro's pricing?
"Conversations" is the billing unit and it is easy to misread. The Free and Starter plans only include a one-time, lifetime allotment of 50 Lyro AI conversations, not 50 per month, so the AI stops once it is used up unless you upgrade to Growth+ or buy the Lyro add-on. Lyro Connect (attaching Lyro to Zendesk, Intercom, or Salesforce) and the strongest action and MCP capabilities are gated to the higher Plus tier, which starts at $749/mo.