Gorgias pricing explained (2026): the real cost
verified 2026-06-01A Pro plan ($360/mo for 2,000 tickets) plus 1,000 AI resolutions beyond the included allotment runs about $360 + $900 = $1,260/mo on monthly billing ($1.00/resolution). Prices verified 2026-06-01 against gorgias.com. prices change often, verify live
The tiers
Monthly and annual. The unit you pay against, per plan.
| tier | monthly | annual | what's included | unit |
|---|---|---|---|---|
| Starter | $10verify live | n/a | 50 tickets/mo, 30-50 AI resolutions, 3 users | per month |
| Basic | $60verify live | $50 | 300 tickets/mo, 60-150 AI resolutions, unlimited users | per month |
| Pro | $360verify live | $300 | 2,000 tickets/mo, 190-1,000 AI resolutions | per month |
| Advanced | $900verify live | $750 | 5,000 tickets/mo, 530-2,500 AI resolutions | per month |
| Enterprise | Customverify live | n/a | 5,000+ tickets/mo, custom AI resolutions | per month |
| AI Agent (add-on) | $1.00verify live | $0.90 | Per fully-automated resolution beyond plan allowance | per resolution |
// pools and per-unit rates are volatile · verified 2026-06-01 · cells flagged verify live link to the live vendor page
AI-resolved conversations are billed per resolution AND still count against your monthly ticket allowance, so automated tickets can effectively be double-charged; the "included" AI resolutions are a range that depends on the automation level you pick, so your real AI bill is hard to predict.
AI-resolved conversations are billed per resolution AND still count against your monthly ticket allowance, so automated tickets can effectively be double-charged; the "included" AI resolutions are a range that depends on the automation level you pick, so your real AI bill is hard to predict.
See live pricing on Gorgias →Worth it if
- You want an AI helpdesk wired deep into Shopify that resolves order-related tickets and bills only for what the AI fully automates.
- Your usage stays inside the included allowance.
- You value ecommerce support over raw lowest cost.
Look elsewhere if
- AI-resolved conversations are billed per resolution AND still count against your monthly ticket allowance, so automated tickets can effectively be double-charged; the "included" AI resolutions are a range that depends on the automation level you pick, so your real AI bill is hard to predict.
- You're highly cost-sensitive at scale.
- A cheaper tool in the comparison covers your use case.
Ready to try Gorgias?
Start on the free tier (No free plan, 7-day trial (no card required)), then size your plan with the numbers above.
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Questions
How much does Gorgias really cost?
A Pro plan ($360/mo for 2,000 tickets) plus 1,000 AI resolutions beyond the included allotment runs about $360 + $900 = $1,260/mo on monthly billing ($1.00/resolution).
Does Gorgias have a free tier?
Free tier: No free plan, 7-day trial (no card required).
What's the catch with Gorgias's pricing?
AI-resolved conversations are billed per resolution AND still count against your monthly ticket allowance, so automated tickets can effectively be double-charged; the "included" AI resolutions are a range that depends on the automation level you pick, so your real AI bill is hard to predict.
Is Gorgias worth it?
Gorgias is worth it if you specifically need ecommerce support. That's where it beats the alternatives. A Pro plan ($360/mo for 2,000 tickets) plus 1,000 AI resolutions beyond the included allotment runs about $360 + $900 = $1,260/mo on monthly billing ($1.00/resolution). If your usage is high-volume or budget is the priority, a cheaper tool in the comparison will do the same work for less.