Gorgias review

★ 3.6/5

AI support agent

Gorgias is an ecommerce-focused AI helpdesk built primarily for Shopify (plus BigCommerce and Magento) stores. Its AI Agent autonomously resolves support conversations across email, chat, SMS, and social, pulling in order and customer data to take actions like editing or cancelling orders. It blends a traditional ticketing helpdesk with usage-based AI automation.

Researched & verified by Dirr Research · scored by our rubric

Visit Gorgias → last verified 2026-06-01

Affiliate link · how we make money

Best for ecommerce support. Gorgias starts ~$10/mo on a plan (per-ticket tier) + per-AI-resolution model. A Pro plan ($360/mo for 2,000 tickets) plus 1,000 AI resolutions beyond the included allotment runs about $360 + $900 = $1,260/mo on monthly billing ($1.00/resolution).

Spec

pricing modelplan (per-ticket tier) + per-AI-resolution
entry price~$10/moverify livedecode →
free tierNo free plan, 7-day trial (no card required)source →
self-hostNo
MCPNone
integrations150+ apps (Shopify, Klaviyo, etc.)source →
API accessYes
affiliate20% recurring for 2 years, paid quarterly

The gotcha

the pricing catch

AI-resolved conversations are billed per resolution AND still count against your monthly ticket allowance, so automated tickets can effectively be double-charged; the "included" AI resolutions are a range that depends on the automation level you pick, so your real AI bill is hard to predict.

Decode the real cost →

Best for

  • You want an AI helpdesk wired deep into Shopify that resolves order-related tickets and bills only for what the AI fully automates.

source: gorgias.com/pricing →

Gorgias pricing tiers

Prices move. Cells flagged verify link to the live vendor page.

Decode Gorgias pricing →
tiermonthlyannualincludedunit
Starter $10verify n/a 50 tickets/mo, 30-50 AI resolutions, 3 users per month
Basic $60verify $50 300 tickets/mo, 60-150 AI resolutions, unlimited users per month
Pro $360verify $300 2,000 tickets/mo, 190-1,000 AI resolutions per month
Advanced $900verify $750 5,000 tickets/mo, 530-2,500 AI resolutions per month
Enterprise Customverify n/a 5,000+ tickets/mo, custom AI resolutions per month
AI Agent (add-on) $1.00verify $0.90 Per fully-automated resolution beyond plan allowance per resolution

// pools and per-unit rates are volatile · cells flagged verify link to the live vendor page

Compare Gorgias with…

gorgias pricing decoded→ gorgias alternatives→ best ai customer service agents→

Questions

How much does Gorgias cost?

Gorgias starts from ~$10/mo. A Pro plan ($360/mo for 2,000 tickets) plus 1,000 AI resolutions beyond the included allotment runs about $360 + $900 = $1,260/mo on monthly billing ($1.00/resolution).

Can you self-host Gorgias?

No, Gorgias is cloud-only.

Does Gorgias support MCP?

Gorgias supports MCP as None, so it works with assistants like Claude and ChatGPT.

What's the catch with Gorgias's pricing?

AI-resolved conversations are billed per resolution AND still count against your monthly ticket allowance, so automated tickets can effectively be double-charged; the "included" AI resolutions are a range that depends on the automation level you pick, so your real AI bill is hard to predict.