Lorikeet review

★ 4.1/5

AI support agent

AI Customer Concierge built for complex, regulated companies like fintech and healthtech. Unlike basic deflection chatbots, Lorikeet resolves end-to-end support issues across chat, email, SMS, WhatsApp, and voice by following the same multi-step workflows and judgment your human agents use, taking actions like refunds, billing changes, and account updates.

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Visit Lorikeet → last verified 2026-05-31

Affiliate link · how we make money

Best for Complex fintech/healthtech support automation. Lorikeet starts $1,500/mo (Start, billed annually) on a outcome-based per resolution + monthly platform fee model. Real cost is platform fee + per-resolution credits, not a flat seat price. Start is ~$18k/yr (annual) plus ~$0.95 per resolved chat/email/SMS ticket and ~$1.50 per resolved voice call; Scale is ~$48k/yr plus ~$0.80/ticket and ~$1.20/voice. Routing/tagging (~$0.10 to $0.15) and automated QA (~$0.20) are billed separately per ticket. A fintech doing ~10,000 resolved chat tickets/mo on Scale would run roughly $4,000 platform plus ~$9,000 in credits, about $13k/mo or ~$156k/yr.

Spec

pricing modeloutcome-based per resolution + monthly platform fee
entry price$1,500/mo (Start, billed annually)verify livedecode →
free tierNone, demo-ledsource →
self-hostNo
MCPClient
integrationsTicketing/CRM: Zendesk, Zendesk Messaging, Intercom, Salesforce, Front, HubSpot, plus custom data integrations on Enterprisesource →
API accessYes
affiliateNo public affiliate program. The /partner page invites partnership inquiries at partners@lorikeetcx.ai but discloses no referral or commission terms.

The gotcha

the pricing catch

Published Start/Scale prices require annual commitment, and the headline monthly number is only the platform fee. Actual spend is dominated by per-resolution credits that stack per channel (voice costs ~50 to 60% more per ticket than chat), plus separate per-ticket charges for routing/tagging and automated QA. There is no free trial; you must book a demo, and onboarding is implementation-heavy since the agent has to be wired into your workflows and systems before it resolves anything.

Decode the real cost →

Best for

  • You want an AI support agent that can autonomously resolve complex, high-stakes customer issues end-to-end across every channel (chat, email, SMS, WhatsApp, voice) in a regulated fintech or healthtech environment, taking real actions rather than just deflecting questions.

source: lorikeetcx.ai/pricing →

Lorikeet pricing tiers

Prices move. Cells flagged verify link to the live vendor page.

Decode Lorikeet pricing →
tiermonthlyannualincludedunit
Start $1,500verify $18,000 For SMBs/startups with under 5,000 monthly tickets. Resolution credits: chat/email/SMS $0.95, voice $1.50; routing/tagging $0.15 and automated QA $0.20 per ticket. per month (billed annually)
Scale $4,000verify $48,000 For high-growth companies with 5,000 to 20,000 monthly tickets. Resolution credits: chat/email/SMS $0.80, voice $1.20; routing/tagging $0.10 and automated QA $0.20 per ticket. per month (billed annual
Enterprise Customverify n/a For companies with 20,000+ monthly tickets or complex implementations. Custom pricing, dedicated engineering support, and custom data integrations. custom quote

// pools and per-unit rates are volatile · cells flagged verify link to the live vendor page

Compare Lorikeet with…

lorikeet pricing decoded→ lorikeet alternatives→ best ai customer service agents→best ai voice agents→

Questions

How much does Lorikeet cost?

Lorikeet starts $1,500/mo (Start, billed annually). Real cost is platform fee + per-resolution credits, not a flat seat price. Start is ~$18k/yr (annual) plus ~$0.95 per resolved chat/email/SMS ticket and ~$1.50 per resolved voice call; Scale is ~$48k/yr plus ~$0.80/ticket and ~$1.20/voice. Routing/tagging (~$0.10 to $0.15) and automated QA (~$0.20) are billed separately per ticket. A fintech doing ~10,000 resolved chat tickets/mo on Scale would run roughly $4,000 platform plus ~$9,000 in credits, about $13k/mo or ~$156k/yr.

Can you self-host Lorikeet?

No, Lorikeet is cloud-only.

Does Lorikeet support MCP?

Lorikeet supports MCP as Client, so it works with assistants like Claude and ChatGPT.

What's the catch with Lorikeet's pricing?

Published Start/Scale prices require annual commitment, and the headline monthly number is only the platform fee. Actual spend is dominated by per-resolution credits that stack per channel (voice costs ~50 to 60% more per ticket than chat), plus separate per-ticket charges for routing/tagging and automated QA. There is no free trial; you must book a demo, and onboarding is implementation-heavy since the agent has to be wired into your workflows and systems before it resolves anything.